Don’t get me wrong…I understand that leaders must do what is best for the group as a whole. I know that there is a bottom line that must be met in the end. But in certain situations, what could happen for the administrator who chooses grace in place of judgment?
Your staff need to know that you care about them. Not in some self-serving kind of way. Rather they know that you genuinely care about them: What they feel, their family situations, their health, their financial stresses, etc.
Staff have confided in me about marital problems, financial stresses, battles with depression, fear of the sickness of a loved one, etc. As a leader, you will be tested by your team in this way. How will you respond? Will you coldly shake them off with a canned response, “Let me know if you need anything”? Or will you take the time to listen to their story, check up on them, and go the extra mile with them?
Maybe, just maybe, by being a leader with a heart, you could win their loyalty and respect for a lifetime.
What are your thoughts? Can you share an example of a time when you experienced this with a leader? Please be polite enough not to use their real names.